"I received this today. It is in very shabby ... " (more) shape and I will have to put a lot of effort into making it look presentable. I should have known."
"We already apologized for the delay. You didn ... " (more)39;t have to be rude. Due to the weekend it totally slipped our mind. At least we sent it on Monday. Geez!! At least the item still looked Fabulous.. "