"Thank you for sending me the Michigan & Fl ... " (more)orida charm & box tops for education. I'm sorry that I didn't receive the Florida charm, but know that sometimes things go astray in the mail. I'm sorry because of it, that you're out the credits for 1 of the charms. "
"This arrived today. In the future you are ... " (more) going to either use some kind of packing paterial, or write on the envelope "PLEASE HAND CANCEL" so the envelope does not arrive as mine did, half shredded with the charm falling out."