"You could have contacted me at some point. Th ... " (more)is was 11 days ago and I waited patiently. I would have been happy to wait if you had contacted me. "
"Sorry, we are under heavy snow and I do a ... " (more)ll business on foot. But with 4 kids, thats dangerous. And my signal for internet has been hit and miss."
"I am as upset as you are, as this is not ... " (more)only costing me $ but I am also losing something more valuable: my customers. I am taking the issue to the post master general in the morning because this is not acceptable. I am truly sorry about this."