"If there was a problem you should have, at least, ... " (more)said as much. Just ignoring someone does not help your case. I suggest others avoid this flaky seller. "
"This is the first time we haven't ... " (more)sent things out. We haven't had the time to. Our car broke down and our puppy is very sick of parvo. We need a few days with him but then we can start sending things out. We're sorry but family comes first."