"Unfortunately turned out to be the type of newbie that gives all newbies a bad name. I'm giving ... " (more) neutral instead of negative because he at least didn't make me wait five days for an auto-refund."
"Unfortunately turned out to be the type of newbie that gives all newbies a bad name. I'm giving ... " (more) neutral instead of negative because he at least didn't make me wait five days for an auto-refund."