"I am very sorry for the mess up. I have refunded your credit. So sorry. If it is returned to me f ... " (more)rom the other bidder, I will still send it to you. It was my mistake. Thanks for your understanding. "
"It's nice to have someone that is truly an asset to Listia...this lady covers it all....easy to ... " (more) communicate, responds quickly, follows through, and is efficient! What more could anyone ask for?! She is #1 in my book!!"