"I am so sorry I sent your item to the wrong person. I did ask that person to forward that item to ... " (more)you. I offered you your credits back or a replacement box of a simular product. Thanks for being kind about the mix up. I'm happy to refund your credits due to my mistake."
"This person never sent me the item, nor did she contact me to let me know that she wasn't sendi ... " (more)ng the item. I never heard anything from her one way or another. "