"I sincerely apologize for the long wait on this item. I had a family emergency and had to rush out ... " (more)of town. I am refunding your credits and will be shipping the item to you on Friday, simply for all your trouble in waiting. Hope you enjoy it."
"I sincerely apologize for the huge delay. I had a family emergency and had to rush out of town. I w ... " (more)ill be refunding your credits and also mailing the item to you on Friday, simply for all your waiting. Hope you enjoy it. "